Terms of Use


These Website Terms of Use, together with our:

are the legal terms and conditions (Terms) on which we sell any of the goods (Goods) listed on our website uk.shop.veoliawatertechnologies.com/ (our Site) to you. These Terms will apply to any contract between us for the sale of Goods to you (Contract).

Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our Site.

If there is an inconsistency between the provisions of the Website Terms of Use and the Conditions, then the provisions of the Website Terms of Use shall prevail.


You should print a copy of these Terms (which can be found on our Site) or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1.                   Information about us

1.1                We are VWS (UK) Limited (T\A Veolia Water Technologies), a company registered in England and Wales under company number 00327847 and with our registered office at Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU.

1.2                You may contact us by telephoning our customer service team at +44 (0) 203 567 7000 or by contacting us via this form.  If you wish to give us formal notice of any matter in relation to your Contract, please refer to clause 21 of the Conditions.

2.                   Our Goods

2.1                The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods.  Your Goods may vary slightly from those images.

2.2                The packaging of the Goods may vary from that shown on images on our site.

3.                   Use of our site

Your use of our Site is governed by the Website Terms of Use and Cookies Policy. Please take the time to read these, as they include important terms which apply to you.

4.                   How we use your personal information

We only use your personal information in accordance with our Privacy Policy.  Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5.                   business customers

5.1                You confirm that you have authority to bind any business on whose behalf you use our Site to purchase Goods.

5.2                These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

5.3                You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

5.4                You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.

6.                   How the contract is formed between you and us

6.1                Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2                After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

6.3                We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4                If we are unable to supply you with certain Goods, for example because certain Goods are not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Site as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible. except where you have failed to pay by the due date for a previous order, in which case we will be entitled to set off any monies you have paid for the cancelled order against monies owed.

7.                   Our right to vary these Terms

7.1                We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2                Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3                We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4                If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8.                   Delivery (Domestic and International)

8.1                Your Goods will be delivered and installed (if required) in accordance with the Conditions.

9.                   Price of Goods and delivery charges

9.1                The prices of the Goods will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 9.4 for what happens if we discover an error in the price of Goods you ordered.

9.2                Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

9.3                The price of Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

9.4                Our Site contains a large number of Goods. It is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

10.                How to pay

10.1            You can only pay for Goods using a debit card or credit card.

10.2            Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

10.3            We reserve the right to cancel the Contract between us if you owe us money for previous orders and they have remained unpaid beyond the due date for payment

11.                Our warranty for the Goods

11.1            We provide a warranty for our Goods (and shall remedy any defective Goods) in accordance with the Conditions.

11.2            Our total liability to you under the Contract shall be as set out in the Conditions.

12.                Use of the Site

12.1            Access to the Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. Where you are provided with a user ID, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party.

12.2            To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

12.3            We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your:

(a)            use of, or inability to use, the Site; or

(b)            use of or reliance on any content displayed on the Site

12.4            Please note that in particular, we will not be liable for:

(a)            loss of profits, sales, business, or revenue;

(b)            business interruption; 

(c)            loss of anticipated savings;

(d)            loss of business opportunity, goodwill or reputation;

(e)            any indirect or consequential loss or damage; or

(f)             any loss or damage whatsoever arising from loss of data or profits

 arising out of, or in connection with, the use of the Site.

12.5            Our policy is to carry out virus checks on documents and files before they are posted on this website, but we cannot guarantee that downloads of such documents and files from this website will be virus free.  Accordingly, we do not accept any responsibility for any damage or loss caused by any virus. For your own protection, you must use virus-checking software when using the Site.

13.                Other important terms

13.1            We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under the Terms.

13.2            You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.3            This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.4            If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.5            A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.6            We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).


For full Terms and Conditions, click here
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